Política de reembolso

Last updated: October 24, 2026

Final sale, subject to your legal rights

PRESCIENT purchases are final sale except where applicable law provides a cancellation, return, refund or other remedy. We do not offer additional voluntary returns, exchanges or refunds for a change of mind, an incorrect size selection or a change in preference. Please review the product description and measurements before ordering.

This final-sale policy does not exclude, restrict or replace any cancellation, refund, repair, replacement or other consumer right that applicable law gives you. This includes rights relating to faulty, damaged, incorrect or misdescribed goods and any applicable statutory cooling-off period. Where this policy conflicts with a mandatory legal right, that legal right applies.

Faulty, damaged or incorrect items

If your order arrives damaged, contains the wrong item or has a fault, email info@prescientclothing.com. Include your order number, a description of the issue and, where available, photographs that help us understand it. Contact us as soon as reasonably possible; we do not impose a shorter reporting deadline than the law allows.

We will assess the issue and provide the remedy required by applicable law. Depending on the circumstances, this may be repair, replacement, a price reduction or a refund. We cover return costs for defective, damaged or incorrect goods where the law requires us to do so. A product's final-sale, preorder or made-to-order status does not remove these rights.

Return instructions

Please email us before mailing an item so we can provide the correct return address and instructions for your order. Our business contact address below is not automatically the return destination. This routing request does not require you to obtain our permission to exercise a statutory right, and it does not change a legal notification or return deadline.

Where a return is required or permitted by law, package the goods securely and keep proof of dispatch. Keep any packaging and labels that are available, but an original-packaging or label requirement does not override your statutory rights.

European Union customers: right of withdrawal

If EU consumer withdrawal rights apply to your purchase, you may cancel an eligible online purchase without giving a reason by notifying us within 14 days after you, or a person you designate other than the carrier, receives the goods. If one order is delivered in separate shipments, the period normally starts when the last item is received. You may also notify us before delivery. If the deadline falls on a non-working day, applicable rules may extend it to the next working day.

Send a clear statement of your decision to withdraw to info@prescientclothing.com or to our business contact address below. Include information that identifies you and your order. You may use the optional form below, but it is not compulsory. Sending your notice before the withdrawal deadline is sufficient; you do not have to wait for our approval.

If required withdrawal information was not provided, the withdrawal period may be extended as applicable law requires.

Unless we arrange collection, send the goods back without unnecessary delay and no later than 14 days after notifying us of your withdrawal. Contact us promptly for the appropriate return address. You pay the direct cost of a change-of-mind return unless we agree otherwise or applicable law requires us to pay. This does not affect our responsibility for return costs associated with faulty or incorrect goods.

You may inspect the goods as you would in a shop. We may make a deduction only for a reduction in value caused by handling beyond what is needed to establish the goods' nature, characteristics and functioning, and only where the law permits it.

Refunds following an EU withdrawal

We reimburse the payments required by law, including the cost of our least expensive standard outbound delivery where applicable. If you selected a more expensive delivery method, the additional delivery charge does not have to be refunded. Reimbursement is made through the original payment method unless you expressly agree to another method without an additional charge.

We reimburse without unnecessary delay and within 14 days after receiving your withdrawal notice. Unless we offer to collect the goods, we may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever happens first. We do not substitute store credit for a refund that the law requires.

Exceptions and faulty-goods rights

EU withdrawal rights have limited exceptions, including goods genuinely made to your individual specifications or clearly personalized, and certain sealed goods that are unsuitable for return for health or hygiene reasons once unsealed. Merely producing a standard item after you order it, or selecting a standard size or color, does not by itself make every made-to-order or print-on-demand item exempt. Any applicable exception does not remove your rights if the goods are faulty or do not match the contract.

Where EU legal-guarantee rules apply, goods have a minimum two-year legal guarantee from delivery, with longer protection where national law provides it. Faulty or nonconforming goods may qualify for repair or replacement without charge, or a price reduction or refund in the circumstances required by law. These rights are separate from the change-of-mind withdrawal period.

Optional withdrawal or cancellation form

You can copy and complete the following information when contacting us:

To: PRESCIENT, 7101 S Central Ave, Los Angeles, CA 90030, United States; info@prescientclothing.com.
I am notifying PRESCIENT that I withdraw from my purchase contract for the following goods: [identify goods].
Order number and order date: [complete].
Date the goods were received: [complete, if received].
Customer name and address: [complete].
Date of this notice: [complete].
Signature: [only if submitting this form on paper].

United Kingdom customers: cancellation rights

Where UK consumer cancellation rights apply, you may cancel an eligible online purchase without giving a reason by notifying us within 14 days after delivery, normally after the last item for a split order. You then have another 14 days to send the goods back. Email us using the contact details above; you do not need our approval to exercise this right. You may use the optional form above, but it is not compulsory. Only applicable legal exceptions, such as genuine personalization or qualifying unsealed hygiene goods, restrict it.

For a valid cancellation, we refund the payments required by law, including standard outbound delivery where applicable, through the original payment method unless you agree otherwise. We refund without unnecessary delay, within 14 days after receiving the goods or evidence of dispatch, whichever is earlier. If we offer to collect the goods, the deadline is 14 days after your cancellation notice. Where no goods have been delivered, we refund within 14 days after cancellation.

You pay the direct cost of a change-of-mind return unless we agree otherwise or the law requires us to pay. Inspection comparable to trying an item in a shop is allowed; only lawful deductions for excess handling apply. Separate rights for faulty or misdescribed goods remain unaffected.

Unshipped orders and delivery delays

Final sale does not remove a cancellation or refund right arising from a failure to ship or deliver as required by law. If we cannot ship within an applicable promised shipping period, we will provide the notice, cancellation option and refund required by law. A preorder or made-to-order production estimate does not waive these protections.